Mid-America Transplant Earns Another Missouri Quality Award

Nov. 9, 2017 – COLUMBIA, Mo. – Mid-America Transplant of St. Louis has joined a short, elite list of organizations that have received the Missouri Quality Award three or more times.

Midwest Excellence Institute CEO Sherry Marshall announced Tuesday that Mid-America Transplant is the 2017 Missouri Quality Award recipient for the third time. Mid-America Transplant also was a 2015 National Baldrige Award recipient.

“We congratulate Mid-America Transplant on this prestigious three-time recognition,” Marshall said.

Midwest Excellence Institute (MEI), an affiliate of Primaris Healthcare Business Solutions, is the Missouri and Kansas state level partner of the National Baldrige Performance Excellence Program, established by President Ronald Reagan and Congress in 1987. MEI is a Baldrige-driven consulting firm that specializes in helping businesses achieve performance excellence.

Marshall said award recipients are recognized as “industry role models, setting a standard for employee engagement, efficiency and high customer satisfaction ratings.”

Since 1974, Mid-America Transplant has facilitated the organ and tissue donation process for a service area of 4.7 million people in eastern Missouri, southern Illinois, and northeast Arkansas. The organization provides care for donors, transplant recipients, and their families. Mid-America Transplant has established partnerships with 122 hospitals, four transplant centers, seven tissue specialists, and multiple community organizations.

Mid-America Transplant was the first organ procurement organization in the nation to use an in-house operating room for organ recovery, and the first to use license fee and motor vehicle registration offices to increase community support through donor registry enrollment. Mid-America Transplant is one of 58 federally-designated organizations of its kind in the United States.

To be eligible for the Missouri Quality Award, Mid-America Transplant submitted a 50-page application responding to the Baldrige Excellence Framework criteria involving leadership, strategic planning, customer and employee engagement, and a variety of other factors that drive improved performance.

Marshall said award applications are evaluated by a team of trained examiners individually, then in team consensus, then culminated by a week-long site visit to verify and clarify information contained in the application.

Marshall said the Missouri and Kansas Quality Award Programs are the states’ official awards for business excellence, and are typically achieved prior to eligibility for application for the Baldrige national award. Since the inception of the Missouri Quality Award in 1992, examiners have evaluated 287 applications, and 62 organizations have been named award recipients.

In 2015, Mid-America Transplant became one of 10 Missouri-based recipients of the Malcolm Baldrige National Quality Award, joining the ranks of MidwayUSA, Concordia Publishing House, Nestle-Purina PetCare, Honeywell FM&T, Mosaic (formerly Heartland Health), Boeing Support Systems, St. Luke’s Hospital of Kansas City, SSM Health Care, and Wainwright Industries. Missouri is second only to Texas in the number of national award recipients.

About MEI

The Midwest Excellence Institute (MEI) is the official state level partner of the National Baldrige Performance Excellence program.

MEI was established in 1992 to administer the Missouri Quality Award program and to promote quality principles in organizations from all industry sectors. Beginning in 2012, MEI also assumed responsibility for administering the Kansas Quality Award program. MEI is a 501(c)(3) not-for-profit educational organization whose sole purpose is to drive organizational excellence across the two states. The program is funded entirely by memberships, donations, and income generating activities.

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