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Mid-America Transplant Earns Another Missouri Quality Award

Midwest Excellence Institute CEO Sherry Marshall announced Tuesday that Mid-America Transplant is the 2017 Missouri Quality Award recipient for the third time. Mid-America Transplant also was a 2015 National Baldrige Award recipient.

“We congratulate Mid-America Transplant on this prestigious three-time recognition,” Marshall said.

Midwest Excellence Institute (MEI), an affiliate of Primaris Healthcare Business Solutions, is the Missouri and Kansas state level partner of the National Baldrige Performance Excellence Program, established by President Ronald Reagan and Congress in 1987. MEI is a Baldrige-driven consulting firm that specializes in helping businesses achieve performance excellence.

Marshall said award recipients are recognized as “industry role models, setting a standard for employee engagement, efficiency and high customer satisfaction ratings.”

Since 1974, Mid-America Transplant has facilitated the organ and tissue donation process for a service area of 4.7 million people in eastern Missouri, southern Illinois, and northeast Arkansas. The organization provides care for donors, transplant recipients, and their families. Mid-America Transplant has established partnerships with 122 hospitals, four transplant centers, seven tissue specialists, and multiple community organizations.

Mid-America Transplant was the first organ procurement organization in the nation to use an in-house operating room for organ recovery, and the first to use license fee and motor vehicle registration offices to increase community support through donor registry enrollment. Mid-America Transplant is one of 58 federally-designated organizations of its kind in the United States.

To be eligible for the Missouri Quality Award, Mid-America Transplant submitted a 50-page application responding to the Baldrige Excellence Framework criteria involving leadership, strategic planning, customer and employee engagement, and a variety of other factors that drive improved performance.

Marshall said award applications are evaluated by a team of trained examiners individually, then in team consensus, then culminated by a week-long site visit to verify and clarify information contained in the application.

Marshall said the Missouri and Kansas Quality Award Programs are the states’ official awards for business excellence, and are typically achieved prior to eligibility for application for the Baldrige national award. Since the inception of the Missouri Quality Award in 1992, examiners have evaluated 287 applications, and 62 organizations have been named award recipients.

In 2015, Mid-America Transplant became one of 10 Missouri-based recipients of the Malcolm Baldrige National Quality Award, joining the ranks of MidwayUSA, Concordia Publishing House, Nestle-Purina PetCare, Honeywell FM&T, Mosaic (formerly Heartland Health), Boeing Support Systems, St. Luke’s Hospital of Kansas City, SSM Health Care, and Wainwright Industries. Missouri is second only to Texas in the number of national award recipients.

Missouri Quality Award RECIPIENTS

2017

Mid-America Transplant
(3 Time MQA Recipient 2006, 2010, & 2017)
(2015 Baldrige National Quality Award Recipient)

Information Brochure

Application Summary

2016

Golden Valley Memorial Healthcare
(2 Time Recipient 2016 & 2013)
Information Brochure

Application Summary

2015


MidwayUSA
(2015 & 2009 Baldrige National Quality Award Recipient – Small Business)
(2 Time Recipient 2015 & 2008)
Information Brochure
Application Summary

Park Hill School District of Kansas City
(2 Time Recipient 2015 & 2009)
Information Brochure
Application Summary

Special School District of St. Louis County
Information Brochure

Jersey City Medical Center
(Vision of Performance Excellence Award)
Information Brochure

2014


SSM Health St. Mary’s Hospital
(2 Time Recipient 2009 & 2014)

Information Brochure

Citizens Memorial Healthcare
(2 Time Recipient 2010 & 2014)

Information Brochure
Application Summary

2013


Lake Regional Health System
(3 Time Recipient 2003, 2010, & 2013)
Information Brochure
Application Summary

Golden Valley Memorial Healthcare
Information Brochure
Application Summary

 

2012


SSM Home Care
Information Brochure
Application Summary

Research Psychiatric Center
Information Brochure
Application Summary

2011


Federal Reserve Bank of Kansas City
Information Brochure

SSM – Integrated Health Technologies
Information Brochure

SSM Health Care
Information Brochure

University of Missouri Health Care
Information Brochure

2010


Capital Region Medical Center
(2 Time Recipient 2006 & 2010)
Information Brochure

Citizens Memorial Healthcare
Information Brochure

Lake Regional Health System
(2 Time Recipient 2003 & 2010)
Information Brochure

Mid-America Transplant Services
(2 Time Recipient 2006 & 2010)
Information Brochure

Saint Luke’s Health System 
(2 Time Recipient 2006 & 2010)
Information Brochure

SSM Health Care Saint Louis
Information Brochure

2009


Concordia Publishing House of St. Louis
Information Brochure

Park Hill School District of Kansas City
Information Brochure

St. Mary’s Health Center of Jefferson City
Information Brochure

2008


Federal Reserve Bank of St. Louis
Information Brochure

MidwayUSA
(2 Time Recipient 2015 & 2008)
(2009 Baldrige National Quality Award Recipient – Small Business)
Information Brochure

Northwest Missouri State University 
(4 Time Recipient 1997, 2001, 2005, & 2008)
Information Brochure

SSM Integrated Health Technologies
(3 Time Recipient 2002, 2005, & 2008)
Information Brochure

SSM St. Francis Hospital and Health Services 
(3 Time Recipient 1996, 2004, & 2008)
Information Brochure
Application Summary

2007


Honeywell Federal Manufacturing & Technologies
(2 Time Recipient 1996 & 2007)
(2009 Baldrige National Quality Award Recipient – Manufacturing) 

Information Brochure
Application Summary

MoDOT (Missouri Department of Transportation)
Information Brochure
Application Summary

2006


Missouri Corporate Credit Union
Information Brochure
Application Summary

Mid-America Transplant Services 
(2 Time Recipient 2006 & 2010)
Information Brochure
Application Summary

Nestle’ Purina PetCare Customer Development Group
Information Brochure

Capital Region Medical Center
(2 Time Recipient 2006 & 2010)
Information Brochure
Application Summary

Saint Luke’s Health System
(2 Time Recipient 2006 & 2010)
Information Brochure
Application Summary

SSM DePaul Health Center
Information Brochure
Application Summary

2005


Sprint Facility Engineering & Management
Information Brochure
Application Summary

SSM St. Joseph
Information Brochure
Application Summary

Heartland Health
(2 Time Recipient 2000 & 2005)
(2009 Baldrige National Quality Award Recipient – Health Care)

Information Brochure
Application Summary

SSM Information Center
(3 Time Recipient 2002, 2005, & 2008)
Information Brochure
Application Summary

Northwest Missouri State University 
(4 Time Recipient 1997, 2001, 2005, & 2008)
Information Brochure
Application Summary

2004


Boeing Weapons Enterprise Capability Center
Information Brochure
Application Summary

St. Francis Hospital & Health Services
(3 Time Recipient 1996, 2004, & 2008)
Information Brochure
Application Summary

SSM Cardinal Glennon Children’s Hospital
Information Brochure
Application Summary

2003


Boeing C-17 St. Louis
Information Brochure

American National Property and Casualty Company 
Information Brochure

Lake Regional Health System
Information Brochure

2002


Boeing Aerospace Support St. Louis Site
Information Brochure

Saint Luke’s Hospital of Kansas City
(3 Time Recipient 1995, 1999, & 2002)
(Baldrige National Quality Award Recipient – Health Care)

Information Brochure

Sprint Local Telecom-Consumers Markets Group
Information Center

SSM Information Center
(3 Time Recipient 2002, 2005, & 2008)
Information Center

2001


Anheuser Bush Inc. Midwest Region Sales Office
Information Brochure

Sprint PCS Customer Solutions
Information Brochure

Northwest Missouri State University 
(4 Time Recipient 1997, 2001, 2005, & 2008)
Information Brochure

2000


Sprint Mass Markets Organization Customer Solutions
Information Brochure.

Heartland Health
(2 Time Recipient 2000 & 2005)
(2009 Baldrige National Quality Award Recipient – Health Care)

Information Brochure

Missouri Department of Revenue 
Information Brochure

1999


Saint Luke’s Hospital of Kansas City
(3 Time Recipient 1995, 1999, & 2002)
(Baldrige National Quality Award Recipient – Health Care)

Information Brochure

SSM Health Care
(Baldrige National Quality Award Recipient – Health Care)
Information Brochure

Sprint Long Distance Billing Services
Information Brochure

1998


Johnson Controls
Information Brochure

Cargill HoneySuckle White
Information Brochure

Missouri School for the Blind
Information Brochure

1997


ACCESS Investor Services
Information Brochure

Northwest Missouri State University
(4 Time Recipient 1997, 2001, 2005, & 2008)
Information Brochure

1996


St. Francis Hospital & Health Services
Information Brochure

AlliedSignal Federal Manufacturing & Technologies
(2 Time Recipient 1996 & 2007)
(2009 Baldrige National Quality Award Recipient – Manufacturing)
Information Brochure

1995


University of Missouri – Rolla
Information Brochure

Saint Luke’s Hospital of Kansas City
(3 Time Recipient 1995, 1999, & 2002)
(Baldrige National Quality Award Recipient – Health Care)

Information Brochure

1994


Dana Corporation 
Information Brochure

MEMC Electronic Material
Information Brochure

1993


American Capital Companies Shareholder Services 
Information Brochure

The Folger Coffee Company
Information Brochure

Wainwright Industries
(Baldrige National Quality Award Recipient – Manufacturing)
Information Brochure

Kansas Quality Award

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